How long does it take to receive an order?

The product description page shows time it will take to ship out the product, and transit time for a shipping carrier (UPS or FedEx) to deliver the product to your door. Since items ship from multiple locations, time it will take to deliver the shipment may vary. In-stock items are generally shipped within 1 business day and may take anywhere from 1 to 5 business days to deliver within 48 US States. Delivery to Hawaii, Alaska and Canadian states may take 5-10 business days.


How do I find a status of an order?

To find a status of an order, please visit Order Status page. For security reasons, we ask an Order number and either the email address used to placed an order, or Shipping Zip Code to return the order status.


When will my backorder arrive?

Any of our Out-of-Stock item(s) can still be purchased on a Backorder basis. Just above the Add to Cart button, you can see when the item will be available for ship. Once ordered, the status of an order will be monitored by Bounce House's staff and you will be notified of any shipping date changes that may incur.


What is your Privacy Policy?

Our customers' privacy is very important to us. We will not sell, trade, lease, or share any of our customers' information. We keep all of our customers' information in a private secure server. For additional information, please see our Privacy Notice.


What is your return and exchange policy?

We want you to be completely happy with your purchase. Your unused item(s) may be returned or exchanged within 30 calendar days from the ship date. Any defective item(s) or incorrect shipment will be replaced at NO shipping charge to you. Please note that the items received after the 30 calendar days from the ship date will NOT be eligible for a refund. For detailed information, please visit our Return & Exchange policy page or request a Return Authorization Number.


What is your cancellation policy?

You may cancel your order by contacting us via a phone or submitting a Contact Us form. Upon successful order cancellation, you'll receive a confirmation email from us indicating that an order has canceled and inform you of a full refund. We make every attempt to cancel your order before shipping out, but we cannot guarantee timely cancellation of an order as orders ship from multiple warehouses. Once item ships from our warehouse, you are responsible for both way shipping charges as well as 15% restocking fee. Most of our In-Stock items ship on the same or next day, so you'll have to contact us immediately if you wish to cancel.


If a cancellation request is made after the order has been shipped, the item(s) need to be returned before any credit can be given. On all of our unused returned item(s), credit will be given to you, less 2-way shipping charges and 15% re-stocking fee. For more information, please see Return and Exchages.


How much is your shipping?

All items offered at BounceHouse.biz are shipped at no shipping charge to you. Although we offer FREE shipping to our customers, shipping carriers such as UPS and FedEx do charge us for the shipping. If you return an item for a refund, you're responsible for all shipping charges incurred during order process.


Do I have to pay sales tax?

No, there is no sales tax unless the item is shipping to the State of Illinois. We are required by State of Illinois to collect taxes on item shipping to Illinois address.


When will my credit card be charged?

Your credit card will be charged on the same day you made your purchase. If you're placing a backorder, you may request a delayed charge by writing us a note during the checkout process.


When will my credit appear on my credit card account?

We issue credit for your canceled order on the same day. Credit for your returned item will be issued within 7 business days after we receive it. We use the time to inspect the item for completeness and defectless. We notify you via email that your charge has been refunded. After we issue a credit to your account, it may take up to 2 -7 additional days for a bank to post credit to your credit card account. The time it takes to post the refund credit back to your account depends on the processing time established by your credit card company. Please note that some banks take longer time to post refund to your account, which is beyond our control. Our email notification confirms credit to your account on our part.


Why do I see many transactions for One order?

Declined Credit Card Transactions often appear as "Pending Transaction", as most credit card companies do not immediately release declined transactions. Sometimes, you may see a multiple transaction for a single order on your credit card account. This is because the credit card company posts each attempt as "Pending Charge". This will disappear in a day or two, but be assured that your account is only being charged one time.


The main reason for declined credit card transactions, other than insufficient funds, is incorrect billing address information. We also do NOT accept credit card issued by a foreign bank. To protect ourselves and our customers from theft and fraud, our bank requires billing address verification which includes street address and the 5 digit postal code (zip code). Some international postal codes have only 4 digits and we recommend that customers from these countries try adding a zero at the end of their code or use PayPal for a payment option.

Customers who receive an error statement or a statement that their card has been declined should rest assured that your credit card has NOT been charged. A "pending" charge may show up on your bank or credit card company's records for a day or two, but no actual funds have been, or will be, transferred.


Do you accept foreign currencies other than USD?

We sell items to US and Canada, and only accept US currency. Canadian customers must pay invoices in US dollars. We only accept credit cards issued by the US and Canadian banks, and all payments made via credit card will be converted to US Dollars. Paypal payments made in Canadian Dollar will be rejected, and reissued in US dollar.

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